"Most Bostonians know us through our showrooms and salespeople. The average salesperson has been at Yale for 7 years and will log over 100 hours of training per year to keep up with the ever-changing appliance and lighting industry. Yes, we have extensive displays of live products you can turn on and use from induction cooktops to steam ovens to the latest pro ranges or refrigeratorsâ?¦ however, most of our emphasis and investment focuses on the delivery and service experience."