If the user's device is connected to the extender and still he is unable to access Internet access from his network, it is a serious issue that must be resolved immediately. In these circumstances, a user must check that the router with which you have connected the extender is having an active internet connection or not. If your router is not connected to an active Wi-fi connection, you won't be able to fetch internet from your extender. You can check the network status of your extender through its tplinkrepeater.net web management window.
https://setup-tplinkrepeater.net
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